3dsky Privacy Policy – Comprehensive Personal Data Protection for Malaysian Players

Introduction & Scope of the Privacy Policy

This Privacy Policy ("Policy") is issued by the management of the 3dsky platform and applies to all personal information collected, processed and stored by 3dsky in connection with Malaysian members' use of our online casino platform.

3dsky takes its data protection responsibilities very seriously. We understand that your trust in 3dsky depends largely on the confidence that your personal information is handled in a responsible, transparent and secure manner. That is why we have drafted this Privacy Policy as clearly as possible — so you know exactly what happens to your data at every stage of your relationship with the 3dsky platform.

This policy covers all personal data collected through the 3dsky website, the 3dsky mobile app (where available), email communications and customer support, as well as any other channels used in delivering our services to Malaysian members. It does not extend to third-party websites or services that may be linked from the 3dsky platform — your privacy on those sites is governed by their respective privacy policies.

Types of Personal Data Collected

3dsky collects various types of personal data from Malaysian members based on the operational needs of the platform and the services we provide. The following are the main categories of data we collect:

3dsky collects only the data strictly necessary for the purposes outlined in this Policy. We do not collect sensitive data such as medical information, religious beliefs or political views unless specifically required by applicable law or regulatory obligations.

How 3dsky Collects Your Personal Data

3dsky collects personal data from Malaysian members through several key channels, depending on how you interact with our platform:

• Account Registration: When you register a new account on 3dsky, you provide basic information such as your name, email address, phone number and date of birth. This information is required to create and manage your account securely.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, or CIMB Clicks, or submit a withdrawal request for your winnings, the relevant transaction data is automatically recorded in the 3dsky system for financial record-keeping and verification purposes.
• Platform Usage: 3dsky automatically records your gaming activity — including games played, bet amounts, session duration and game outcomes — for analytics, fraud prevention and service improvement purposes.
• Customer Support Communications: When you reach out to the 3dsky support team via email or live chat, the content of that communication is recorded to help resolve your issue more efficiently and as a reference should any dispute arise.
• Cookies and Tracking Technologies: The 3dsky platform uses cookies and similar technologies to collect technical data about your device and usage patterns, as described in further detail in Section 7 of this Policy.
• Identity Verification: As part of the KYC (Know Your Customer) process conducted by 3dsky in accordance with compliance requirements, you may be asked to submit a copy of an identity document such as your Malaysian identification card for age and identity verification purposes.

Purposes for Use of Personal Data

3dsky uses the personal data of Malaysian members solely for legitimate, clearly defined purposes. The following are the primary purposes for which your data is used on the 3dsky platform:

1. Account Management: Creating, verifying, maintaining and securing your 3dsky account so you can access all games and services safely and conveniently.
2. Transaction Processing: Processing deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, as well as managing your winnings withdrawals in under 5 minutes.
3. Legal Compliance: Fulfilling KYC, AML (Anti-Money Laundering) and other reporting obligations mandated under applicable Malaysian law for online platform operators.
4. Fraud Prevention: Monitoring suspicious activity, detecting fraud attempts and protecting the integrity of the 3dsky platform from misuse that could harm our Malaysian player community.
5. Service Improvement: Analysing usage patterns and member feedback to continuously improve the gaming experience on 3dsky — including the addition of new games tailored to the preferences of Malaysian players.
6. Service Communications: Sending important notices regarding your account, policy changes, security information, and 3dsky-related updates that you need to be aware of as a member.
7. Promotions & Marketing: With your consent, 3dsky may send you information about relevant promotions, bonuses, and special offers. You may unsubscribe from these marketing communications at any time.
8. Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support, in line with 3dsky's commitment to the well-being of our Malaysian members.

Data Sharing with Third Parties

3dsky understands that data sharing is a sensitive issue for our Malaysian members. As a general rule, 3dsky does not share your personal data with any third party, except in the limited circumstances set out below:

• Trusted Service Providers: 3dsky works with selected service providers that assist us in operating the platform — including payment service providers that process transactions via Touch 'n Go eWallet, GrabPay, DuitNow and FPX, as well as gaming and technical infrastructure providers. All such providers are required to adhere to data security standards equivalent to those of 3dsky and may only use your data for purposes specified in their service contracts with us.
• Legal Authorities: 3dsky may disclose member personal data to relevant regulatory authorities, law enforcement agencies or judicial bodies in Malaysia where required by a valid court order, by law, or to protect 3dsky's legitimate rights.
• Fraud Prevention: In circumstances where 3dsky suspects fraudulent activity, money laundering or platform abuse, relevant information may be shared with enforcement bodies or other platforms as part of industry-wide fraud prevention efforts.
• With Your Consent: In all other situations not described above, 3dsky will always obtain your explicit consent before sharing your personal data with any third party.

3dsky never sells member personal data to advertisers, data brokers or any other commercial third parties for any purpose whatsoever. This is an absolute and unwavering commitment from 3dsky.

Data Security Measures at 3dsky

3dsky invests seriously in cybersecurity infrastructure to ensure the personal data of all our Malaysian members is protected against unauthorised access, breaches, damage or loss. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your device and 3dsky's servers are encrypted using industry-standard TLS/SSL protocols, ensuring that data in transit cannot be intercepted by third parties.
• Multi-Layer Access Controls: Access to member personal data within 3dsky's systems is restricted to personnel who require such access to carry out their duties, with every access instance recorded in an audit log.
• Two-Factor Authentication: 3dsky offers two-factor authentication (2FA) to members as an added layer of security to protect their accounts from unauthorised access.
• Continuous Threat Monitoring: A cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity or intrusion attempts targeting the 3dsky platform.
• Regular Data Backups: 3dsky member data is regularly backed up to separate, secure server locations to ensure data recovery is possible in the event of a technical emergency.
• Regular Security Assessments: 3dsky undergoes regular penetration testing and security audits conducted by independent experts to identify and address any vulnerabilities in our systems before they can be exploited.

While 3dsky takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. In the event of a security incident involving members' personal data, 3dsky will notify affected members in accordance with applicable Malaysian legal requirements.

Cookies and Tracking Technologies

The 3dsky platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security and gather analytics data that helps us understand how Malaysian players use our platform. The following are the types of cookies used by 3dsky:

• Essential Cookies: These cookies are required for the core functionality of the 3dsky platform — including maintaining your login session, saving your language preferences, and securing transactions. They cannot be disabled without affecting the platform's functionality.
• Performance Cookies: These cookies collect information about how you use the 3dsky platform — pages you visit, time spent and any errors encountered. This information is used solely to improve the performance and user experience of our platform.
• Functional Cookies: These cookies allow the 3dsky platform to remember your preferences — such as favourite games, betting settings and display options — making your gaming experience more personalised and comfortable.
• Security Cookies: These cookies are used by 3dsky's security systems to detect and prevent suspicious activity, including login attempts from unrecognised devices and unusual access patterns.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the 3dsky platform. For more information on managing cookies, please refer to the help documentation of your web browser.

Your Personal Data Rights

As a 3dsky member residing in Malaysia, you have specific rights regarding the personal data that 3dsky holds and processes. These rights are guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA), and we fully respect and uphold them:

Data Retention Period

3dsky retains the personal data of Malaysian members for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following is a general guide to the data retention periods practised by 3dsky:

• Active Account Data: For as long as your 3dsky account remains active, your personal data will be retained and used to provide you with our full range of services.
• Financial Transaction Data: Deposit and withdrawal transaction records — including transactions made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX — are retained for a minimum of seven (7) years from the transaction date, in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Data After Account Closure: When your 3dsky account is closed, certain data will be retained for the period required by law before being securely deleted from our systems.
• Communication Data: Communication records with 3dsky customer support are retained for three (3) years for reference purposes and to assist in resolving any disputes that may arise.
• Technical Data & Logs: Access logs and technical data are typically retained for 90 days for security purposes and to assist in resolving technical issues on the 3dsky platform.

Once the relevant retention period has expired, 3dsky will securely delete or anonymise your personal data in a manner that prevents it from being recovered or accessed by any party.

Child Protection

The 3dsky platform is intended solely for individuals aged 18 and above. 3dsky does not knowingly collect, store or process personal data from individuals under the age of 18. If you are a parent or guardian who suspects that your minor child has registered an account on 3dsky, please contact our team immediately at [email protected] so that the account can be closed and any associated data removed from our systems without delay.

3dsky conducts age verification as part of the registration and KYC process. Any account found to belong to a user under 18 years of age will be closed immediately, in line with 3dsky's responsible gaming and child protection policies.

Changes to This Privacy Policy

3dsky reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or feedback from our Malaysian member community. Any material changes to this Policy will be communicated to all active 3dsky members via in-platform notices and/or email at least seven (7) days before the changes take effect.

Continued use of the 3dsky platform after the effective date of any Privacy Policy changes will be deemed as your acceptance of the updated terms. We encourage you to review this Privacy Policy page periodically to ensure you are always aware of how 3dsky handles your personal data at any given time.

Contact Us About Privacy

3dsky takes every privacy enquiry and concern seriously. If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of the privacy rights outlined in Section 8, please contact the 3dsky team through the following channels:

• Email: [email protected] — for written enquiries requiring an official record
• Live Chat: Available on the 3dsky platform, 24 hours a day, 7 days a week

3dsky's support team, trained in privacy and data protection matters, is available around the clock to assist you in both Bahasa Melayu and English. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing you with clear, satisfactory answers.

3dsky values the trust you place in us by sharing your personal data. We take the responsibility of protecting your privacy with the utmost seriousness, and we remain committed to upholding the highest data protection standards across all 3dsky platform operations.